Refund policy

This Return & Refund Policy applies to all purchases made from MoonVeda, owned and operated by FROZENMINT TECH PRIVATE LIMITED.

1. Strict 14-Day Return Window

Customers may request a return within fourteen (14) calendar days from the date of delivery.

Any return request raised after 14 days will be automatically rejected without exception.

2. Mandatory Eligibility Conditions

To qualify for a return, the product must:

  • Be completely unused

  • Be unopened and factory-sealed (mandatory for wellness, Ayurvedic, ingestible, or personal care products)

  • Be in original, undamaged packaging

  • Include invoice and all original labels

  • Show no signs of tampering

If the seal is broken, packaging damaged, or product used, the return will be strictly rejected due to hygiene and safety standards.

Return approval is subject to physical inspection. The Company reserves sole discretion in determining eligibility.

3. Return Approval Process

To initiate a return, customers must email:

moonvedastore@gmail.com

The email must include:

  • Order number

  • Reason for return

  • Clear photographs and/or unboxing video

Returns sent without prior written approval will not be accepted.

Approved returns must be shipped to:

FROZENMINT TECH PRIVATE LIMITED
PLOT NO 103, Village – Macheda
Loha Mandi, Chomu
Jaipur, Rajasthan – 302013
India

Return shipping charges are the responsibility of the customer unless the item was defective or incorrect.

4. Damaged or Incorrect Items

If the item received is damaged, defective, or incorrect:

  • The customer must notify us within 48 hours of delivery

  • Unboxing video and photographic evidence is mandatory

Claims raised after 48 hours may be rejected.

5. Non-Returnable Items

The following items are strictly non-returnable:

  • Opened or unsealed herbal, Ayurvedic, ingestible, or wellness products

  • Personal care items once opened

  • Perishable goods

  • Custom or personalized products

  • Sale or discounted items

  • Gift cards

  • Products damaged due to misuse

No exceptions will be made for hygiene-sensitive categories.

6. Exchanges

Direct exchanges are not available.

Customers must return the eligible item (if approved) and place a new order separately.

7. Refund Processing

After receiving and inspecting the returned product:

  • Approved refunds will be processed to the original payment method

  • Processing timeline: up to 10 business days

  • Banking or payment gateway delays are beyond our control

Shipping charges are non-refundable unless the return is due to our error.

If 15 business days have passed after refund approval, contact moonvedastore@gmail.com.

8. Cancellations

Orders may be cancelled only before dispatch.
Once dispatched, cancellation is not permitted.

9. Governing Law

This policy shall be governed by the laws of India.
All disputes shall be subject to the jurisdiction of courts in Jaipur, Rajasthan.

Contact Information

MoonVeda
Owned by FROZENMINT TECH PRIVATE LIMITED
PLOT NO 103, Village – Macheda, Loha Mandi
Chomu, Jaipur, Rajasthan – 302013, India
Mobile: 9783593821
Email: moonvedastore@gmail.com
GSTIN: 08AAGCF4928F1ZK